April 10, 2025

How Instro AI Assistant Saved Almost 1,000 Hours and Unlocked Global Engineering Knowledge

How Instro AI Assistant Saved Almost 1,000 Hours and Unlocked Global Engineering Knowledge
When AMADA's engineers struggled to access vital technical knowledge, Instro.AI stepped in. The result? Almost 1,000 hours saved, multi-language support across Europe, and smarter, faster engineering teams. This case study explores how a custom AI assistant transformed knowledge sharing across AMADA’s global operations.

At a Glance

  • Client: AMADA – Global leader in sheet metal machinery
  • Solution: Instro.AI Assistant
  • Deployment: UK, France, Spain – now trialling in Japan

Key Outcomes

  • 952+ hours saved so far
  • 60+ engineers supported
  • Multi-language, AI-powered support

The Challenge

AMADA’s engineering team needed faster, easier access to critical knowledge. Junior engineers struggled to find the right info buried in 10,000+ pages of manuals and 6,000+ site visit reports - often relying on calls to senior colleagues, pulling them away from important work.

Searching PDFs lacked context. Translation needs weren’t met. Valuable expertise was trapped.

The Solution: Instro AI Assistant

AMADA deployed a custom Instro AI Assistant - a multilingual, chat-style tool trained on:

  • 10,000+ pages of technical documentation
  • 6,000+ service visit reports
  • Engineer field knowledge, now accessible anywhere

Engineers can ask questions in their native language and get instant, contextual answers - whether they’re in the UK, Spain, France, or Japan.

Results That Matter

  1. Instant Answers - Engineers saved 10–120 minutes per query, with average time savings of up to 2 hours.
  2. 952+ Hours Saved (and Counting) -
Across multiple countries and languages.
  3. Multilingual Support -
Engineers in France and Spain access English documents in their native language - effortlessly.
  4. Continuous Improvement -
Engineers rate answers and report time saved, helping Instro get even smarter.
  5. Better Documentation - Missing or unclear areas are flagged automatically - helping AMADA continually improve internal resources.

What AMADA Says

"We needed a solution to help streamline knowledge sharing and improve customer response times. Instro delivered a bespoke AI assistant that’s now integral to how our engineers work."
— Darren Lynton (Service Manager, AMADA UK Ltd)

How It Rolled Out

Phase 1: UK Pilot (1 Machine, 4 Weeks)

  1. Junior + senior engineers tested AI support on-site
  2. 47 hours saved in 4 weeks
  3. Positive feedback drove expansion

Phase 2: Europe-Wide Expansion

  1. Rolled out to 60 engineers in the UK, France, and Spain
  2. Trained on 7 machines + 16,000+ docs/reports
  3. New interface, multilingual prompts, secured logins, and feedback tools

Next Steps: Japan trials underway

The Takeaway

Instro AI helped AMADA unlock trapped knowledge, speed up support, and scale engineering expertise globally - all through a tool that’s easy to use and doesn’t require technical training.

"This is AI that delivers immediate results and helps businesses make the most of their internal knowledge."
— Phil Sanders (Co-founder, Instro AI Solutions)

Instro.AI is inviting manufacturers to take part in their Innovation Funded trial. You can do so by registering your interest here.